Frequently Asked Questions
Registration
How do I get registered for Caroma Trade?
When I try to register, I get the following message: “We could not find an account on our system with your contact details against it.” It says to contact customer support.
My password is not working; how do I reset it?
I’ve registered and tried logging in, but it tells me to verify my email before logging in. What do I do?
I can’t find the email to verify my email address. Can you resend it, please?
Website
A page is not loading on the website
Why is a particular product not displaying when I search?
What does 3DS mean when I view a product?
Pricing
Is the price correct for my store?
Can I download a copy of a builder or commercial project quotation?
Is GST listed in the prices?
Are the exclusives for my store showing in Caroma Trade?
Why does the price on Caroma Trade differ from what I have on my system?
Stock
What should I do if a product is Out of Stock?
What Can I Do Next?
Contact us
When can I expect to receive a response to my enquiry?
I haven’t heard back from my enquiry; what should I do next?
Why am I being asked to answer a survey about any enquiry?
Where’s my Order
The ETA has changed since I last checked my order. What should I do next?
How do I see if my order has been shipped?
The Current ETA displayed has now passed – is my order on backorder?
The status of the order says delivered, but I have not received the goods yet. What should I do next?
I cannot find my order number in Caroma Trade; what should I do?